Q: What is the classroom upgrade process and what is its intent?

A: The classroom upgrade process is a process that has been established to upgrade both infrastructure and technology in the classrooms of Missouri State University.

Q: What, if any, schedule does the process follow?

A: See the Classroom Upgrade Process Timeline.

Q: How do I submit a proposal for consideration under the classroom upgrade process?

A: You should review your needs, and as appropriate, discuss your ideas with your Department Head and/or Dean. Then you should contact the Classroom Coordinator, David Caravella. to assist you in the development of your proposal and the completion of your Classroom Upgrade Request Form.

Q: Is there a deadline for upgrade request submissions?

A: Yes. The deadline is August 31st of each year for consideration in the following Summer’s installation schedule. Note, there is also a requirement that you meet with the Classroom Coordinator at least 30 days prior to the August 31st submission deadline. The Classroom Coordinator will sign off on the submission at that time, indicating that the initial consultation has occurred.

Q: My request is for infrastructure (flooring, paint, furnishings, etc) only. Do I still need to complete a Classroom Upgrade Request Form and meet with the Classroom Coordinator?

A: Yes. The classroom upgrade process covers requests for technology and infrastructure, technology only, and infrastructure only. The Classroom Coordinator works with the units of Facilities Management (Design & Construction Work Management) as well as Telecommunications, Networking and others to facilitate the necessary infrastructure work necessary for completion of your project.

Q: What if my department/college has funding and wants to self-fund the installation of technology in a classroom?

A: Departments/colleges may self-fund installations in classrooms; however, all self-funded classroom installations must be done in consultation with the Classroom Coordinator. Any PRF or Work Order for new installations in a classroom that are submitted to Facilities Management will be rejected until verification can be made that the Classroom Coordinator has been consulted. Technology purchased without first consulting with the Classroom Coordinator will not be supported, in any way, by the Educational Technology Center or its technicians.

Q: What if I still have questions?

A: Please feel free to contact the Classroom Coordinator, David Caravella, at extension 65959 with any questions regarding classroom upgrades.

Having trouble?

Faculty and students who are having trouble setting up or using the eInstruction Student Response System (SRS) should contact eInstruction’s toll free technical support line below:

Most Common SRS Problems

While the implementation of the eInstruction Student Response System (SRS) on the Missouri State University campus this fall has gone smoothly, there have been several issues which have arisen that have a common theme. The problem solution chart below may assist you resolving some of the most common issues encountered.

Symptom

Student’s transponder pads continually display “joining” but never join class session.

Possible Causes & Solutions

(No one in the class can join)

Solution: Close CPS session, select question mode, select correct class from pull-down menu.

Solution: Trace USB ports and ensure that there is one going to the CPS receiver and that the unit is lit and displaying a red LED number. If receiver is there but not connected plug unto an available USB port. If the receiver is missing contact the ETC at 836-5778.

(Some students are unable to join the class, but others are)

Solution: Ensure that students were given and used the correct class key code. Students then must go to the eInstruction web site, select the student option at the top of the page, select Missouri State University from the pull-down menu, and then log into their account and select register for a class. NOTE: Many students believe that once they have registered their transponders that they completed the entire registration process. This only creates their eInstruction account. They must then register their transponder in each class they will be using the system in using the class key code given to them by their instructors.

Solution: Student should contact eInstruction technical support at 1-888-333-4988 for RMA. Students will then need to return their transponder pad and RMA form to the place of purchase for a new unit. NOTE: Students obtaining a replacement transponder pad MUST log into their eInstruction account and select “change” next to the serial number listed on their account, this will associate any classes which the defective transponder was registered in to the new transponder pad.

For more trouble shooting tips:

Contact eInstruction's toll free technical support line at 1-888-333-4988.

Check eInstruction's knowledge base to search for solutions to common issues and to view step-by-step guides to common CPS tasks.

Instructors may also contact David Caravella at 6-5959.